Telehealth Appointments 
During the coronavirus/COVID-19 crisis, we are continuing appointments through the help of telemedicine.

In order to do our part to facilitate social distancing and limit the spread of COVID-19, we will be moving appointments to a new telemedicine platform when possible. 

Your provider will email you a link for your appointment before you are scheduled to meet.

Please note that provider or staff calls may be coming from blocked numbers due to staff using personal phones.

 
Getting Started for Patients

For many people today, telemedicine is a convenient and effective way to see their healthcare provider. Before beginning your TeleVisit, make sure that you:

  • Have an active Patient Portal account, with username and password.
  • Set aside a secure, private location
To begin your Televisit, follow these easy steps:
  1. “Arrive early” by logging in to your Patient Portal. If you can’t access the Portal, you can also begin your appointment through the reminder link sent to your email.
  2. Click “Join TeleVisit” in your patient dashboard (or email reminder).
  3. Fill out any patient questionnaire, and provide requested personal information.
  4. Click “Proceed” to check your computer’s speed and ability to support a TeleVisit. If your computer does not have a webcam (most do), you will need to attach one.
  5. Click “Start TeleVisit” to enter the virtual waiting room.
  6. Your physician will begin the face-to-face TeleVisit, and disconnect when the visit ends.
Please watch the following videos for additional assistance:
Accessing Telehealth via Email
 
Accessing Telehealth via Portal
Accessing Telehealth via Healow

Patient Visit Etiquette for Telehealth
  • Take the virtual clinic visit in a quiet room and private environment to ensure sensitive information is not shared with unauthorized people.
  • Make sure you are in a well lit room so the provider can clearly see you.
  • Wear the same attire you would wear to an in-person clinic visit.
  • Please refrain from eating and drinking during the visit.
Visit Protocol for Patients
  • Review and fill out all paperwork sent to you via the Patient Portal and submit prior to your appointment.
  • Test your Healow account and access to make sure you are ready for the visit.
  • Be prepared to receive your text visit invitation from the provider 5 minutes prior to your visit time.
  • Prepare a list of questions for your provider to have ready for your visit.
  • Be ready to discuss their recent imaging, surgeries, current medications, medical history.
FAQ for Patient Telehealth Clinic Visits
  1. What is a telehealth visit?
    A telehealth visit is a clinic visit conducted via phone call or on camera. A telehealth visit will be formatted just like an in person visit. The provider will assess you, discuss your concerns with you, and answer your questions.

  2. What technology will be used?
    Blue Sky Neurology utilizes the eCW patient portal for direct to consumer telehealth visits. You will receive a link and instructions via email or the Healow APP prior to your appointment.

  3. How long will the visit last?
    A typical visit can last anywhere from 15-30 minutes depending on your visit type (follow up visit, post surgical visit, or a new patient visit).

  4. How much does the visit cost and will you bill my insurance?
    We will work with your insurance company to try to have them cover the cost of a telehealth visit just as they would similar for an in person visit.

  5. Will I still see a doctor or a nurse practitioner?
    All of our providers are conducting telehealth visits, and you will be scheduled with a physician or a nurse practitioner. You will know which provider you are scheduled to see in advance of your appointment.

  6. Is the visit secure?
    Healow is a HIPAA secured platform that is approved to conduct telehealth visits.

  7. Can the provider still send in orders and testing?
    Yes, our providers are still able to submit orders for testing and imaging, just as we would for an in person visit.

  8. What if I don’t have health insurance?
    We will work with you to bill you a flat rate for your visit which will be discussed in advance of your virtual visit.